SERVPRO of Saginaw / Bay City Employee Photos

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Randy Miller - President and CEO

Randy is the President and CEO of SERVPRO of Saginaw / Bay City and an award-winning franchisee, recently winning the 2019 Franchise of the Year and winning the 2004 Pinnacle Award. His franchises have been leaders within SERVPRO for the past 15 years, earning recognition as an Extreme Team Member of the Disaster Recovery Team. Randy has been in the restoration and construction industry for over 20 years with obtained certifications from the IICRC in Water Damage Restoration Technician and Applied Structural Drying. He maintains a Hazmat certification and a Michigan builder’s license.

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Tina Miller - Chief Operating Officer

Tina Miller is the Chief Operating Officer of SERVPRO Team Miller.  Before joining SERVPRO, Tina was the Operations Manager for McMartin, Wasek and Associates, an Independent Claims Adjusting Firm. She is a leader focused on developing others, maintaining a strong culture and a dedicated team player.  Tina is a very important part of the day-to-day operations of all of our franchises.  Her and Randy have 4 children, 5 grandchildren and a furbaby named Buddy, who comes to work with them every day.  Some of her hobbies include boating, exercising and spending time with family. 

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Derek Niederquell - Director of Growth and Operations

Derek Niederquell, Western Michigan alumni, serves as our Director of Growth and Operations. With over 20 years in the restoration and cleaning industry, Derek has held numerous leadership positions including Operations Manager, Brand Leader, Director, and Regional Manager. Derek holds multiple certifications through the IICRC and has led and assisted with many natural disasters including Hurricanes: Irma, Harvey, Matthew, Michael, and Florence; he also helped manage fires and winter storms throughout North America. As Director of Growth and Operations, Derek is closely engaged with all departments of Team Miller and helps build on an already amazing culture. 

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Kendra Patocki - Sales and Marketing Manager

Kendra worked in the industrial equipment industry for 13 years before joining the SERVPRO Disaster Recovery Team. In her role as Sales and Marketing Manager, she is responsible for developing business in our Saginaw and Detroit franchise areas. Her project experience includes disaster recovery services in commercial and residential facilities. She also holds ICRA and GLSTC Safety certification. Kendra has responded with our team to natural disasters such as Hurricane Florence, Hurricane Michael, Hurricane Laura, and local flash-flooding events. When Kendra is not working, she enjoys spending time with her family and friends. 

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Shandon Miller - Commercial Major Accounts Manager

Western Michigan University alumni Shandon is a Commercial Major Accounts Manager and SERVPRO mentor with almost 12 years in the restoration industry. He is responsible for promoting and managing SERVPRO services to commercial customers and SERVPRO mentees while also leveraging relationships, closing new business for SERVPRO and ensuring customer retention. Shandon is also involved with our SERVPRO Extreme Team as a priority responder and SERVPRO mentor. He travels worldwide responding to disasters in hopes of saving local businesses as well as coaching and guiding other SERVPRO franchises on new losses. Over the past five years he has responded with the Extreme Team on catastrophic events to clean up businesses, schools, and hospitals in Florida, Texas, Ohio, Tennessee, Florida, North Carolina, and Alberta, CA. 

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Alexis Dickinson - Commercial and Residential Sales

Alexis joined the SERVPRO team with years of experience working in the restoration industry. She has taken on the role of Residential/Commercial Account Manager after being an Assistant Project Manager for our Construction Division. Before joining the restoration industry, Alexis worked in sales for the National Team Development Program (NTDP) for USA Hockey. As a proud graduate of Northern Michigan University, she focuses on developing relationships with community members and businesses throughout Saginaw and Bay County. Alexis is an events committee member of Bay City Energize. 

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Sheldon Miller - Disaster Recovery Team Project Manager

Sheldon is a graduate of Central Michigan University with a degree in Construction Management. Before coming aboard full time in January 2015, Sheldon worked in the industry for seven years. As a member of the Extreme Response Team, Sheldon works as the commercial large loss project manager. He is certified for lead remediation, clandestine decontamination and has IICRC certification in Water Damage restoration, applied structural drying and applied microbial remediation. Sheldon is also a licensed asbestos contractor/supervisor in the state of Michigan. 

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Mike Muccino - Disaster Recovery Team Project Manager

Mike has been with the SERVPRO for four years. He joined with company with more than two decades of experience in the construction industry. Working through 2007 in residential construction, he has spent the last 10 years in commercial mitigation and insurance repairs. Mike has earned his WRT and ASD certifications along with a MICRO certification in mold. His experience has also included serving as an Operations Manager before transitioning into a Project Manager role for the Disaster Recovery Team, working across state lines on large loss construction projects. He also continues to work directly with insurance carriers through estimating and consulting services on large commercial losses. 

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Scott Dishaw - General Manager

Scott originally started at SERVPRO in 2011 and worked his way up to General Manager of our Saginaw office. Before his time at SERVPRO, Scott started in his family’s contracting business in Atlanta, GA in 2000. Six months later, he was hired as a Project Manager to a smaller restoration company as a Project Manager, specializing in fire damage repairs to multi-unit large loss apartment fires throughout the Southeast and hurricane repairs to high-rise condominium buildings down the Eastern coast and Gulf of Mexico. Scott’s experience in the restoration industry includes $75 million in completed condominium repairs, $55 million in completed multi-unit apartment repairs, $30 million in completed residential and commercial repairs in Michigan, and 21 years in the insurance industry. He is IIRC certified in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Lead Renovator Certified. In Scott’s free time he enjoys hunting, fishing, boating, and snowmobiling.  

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